Privacy Policy

This Privacy Policy describes how Tivronex ("we," "us," or "our") collects, uses, and protects personal information that you provide when using our website at https://tivronex.com or when interacting with our educational programs.

We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Who We Are

Tivronex is an independent, private educational organization based in Vernon, British Columbia, Canada. We provide digital literacy education programs for adults aged 55 and older.

Contact: 3604 30th Ave, Vernon, BC V1T 2E4, Canada | Phone: +1 250-379-0863 | Email: [email protected]

2. Information We Collect

We collect personal information only when necessary and only in ways that are relevant to our educational services. The information we may collect includes:

Information You Provide Directly

• Your name and email address when you submit our contact form
• Your phone number if you call us or provide it voluntarily
• Any information you share in written communications with us
• Program enrollment information when you register for a course

Information Collected Automatically

• Basic technical information such as your browser type and approximate geographic region, collected via essential website cookies
• Your accessibility preferences (font size, contrast settings) stored locally in your browser via localStorage
• Quiz responses from our Digital Readiness Self-Assessment, stored temporarily in your browser only and not transmitted to our servers

We do not use third-party analytics services that track you across the web. We do not use advertising cookies. We do not collect financial information such as credit card numbers through our website.

3. How We Use Your Information

We use the personal information we collect only for the following purposes:

• To respond to your enquiries and messages
• To provide and administer our educational programs
• To send you program materials, updates, or follow-up information you have requested
• To improve our website and programs based on general usage patterns
• To comply with applicable legal obligations

We will not use your personal information for any purpose other than those described above without your explicit consent.

4. Sharing of Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing or commercial purposes. We may share information with trusted service providers only to the extent required to operate our programs (for example, a video conferencing platform used to deliver educational sessions). Any such providers are required to handle your information with equivalent care.

We may disclose information if required to do so by law, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Local Storage

Our website uses cookies and localStorage in limited, privacy-conscious ways. We use essential cookies that help the site function properly. We use localStorage to remember your accessibility preferences (such as font size and contrast settings) across visits. We do not use advertising, tracking, or behavioural profiling cookies. You can adjust your cookie preferences through the banner displayed when you first visit our website.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a reasonable period to enable us to respond and follow up. Program enrollment records are retained for a period appropriate to the nature of the relationship. You may request deletion of your information at any time by contacting us.

7. Your Rights

Under applicable Canadian privacy law, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal obligations
• Withdraw consent to our use of your information (with the understanding that this may affect our ability to provide services)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected] or at the address listed above.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage system is completely secure. We cannot guarantee absolute security of information you transmit to us.

9. Children's Privacy

Our website and programs are directed at adults aged 55 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Links to External Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected in the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or about how we handle your personal information, please contact us:

Tivronex
3604 30th Ave, Vernon, BC V1T 2E4, Canada
Phone: +1 250-379-0863
Email: [email protected]